Job offers: kpi itil sla

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FlexPlus

Warehouse Supervisor

FlexPlus :: Hemel Hempstead, Hertfordshire :: 23 days ago

... Supervisor or Warehouse Team Leader or experience in a similar logistics role * Good WMS experience * Familiarity of with working to performance and efficiency linked KPI's * Managed teams of 30 or more * Proven logistics operational experience at a first line level in a fast paced logistics environment * Good IT skills As part of ...

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FlexPlus

Operations Manager

FlexPlus :: Wellesbourne, Warwickshire :: 23 days ago

... of all warehouse staff. * Ensuring that all deadlines for transfer of goods and materials are met. * Ensuring maximum efficiency for minimum cost. * Generating and managing KPI's and delivering Service Level Agreement * Adhering to the compliance of company processes, policies and procedures, as well as regulatory, legal and safety ...

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FlexPlus

Warehouse / Customer Service Administration Manager

FlexPlus :: Cheshire :: 27 days ago

... & responsibilities: * Delivering business objectives relating to customer service * Ensuring customer expectations and needs are met * Meet and exceed the departmental KPI's * Manage both teams, Warehouse and Customer Service, to ensure a high level of accuracy and attention to detail * Analyse and review relevant data to determine ...

IT Helpdesk Team Leader Bournemouth up to £30,000

Spectrum IT Recruitment :: Bournemouth, Dorset :: 13 days ago

... team of 1st line helpdesk staff ensuring that standards are kept high and all SLA's and KPI's are being kept to. The team is part of a larger organisation which cover ... managing and working with SLA's & KPI's * Knowledge of the ITIL Framework preferably qualified with ITIL Foundation * Demonstrable experience with ...

Knowledge and Analytics Engineer - Fareham

CBSbutler :: Fareham, Hampshire :: 13 days ago

... documentation * Situational awareness reporting and Security reporting * ITIL Principles (Inc. Knowledge management, reporting, processes, Continuous ... Application, Services) * Be articulate in Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) * Data Integration (ETL's, ESB's, API's) and ...

Multi Skilled Engineer

Optimum Search :: London, London :: 4 days ago

... services work. Further Responsibilities include; * Working as directed to ensure timely completion of electrical and mechanical PPM's and reactive work to KPI's and SLA's. * The day to day operation & maintenance of services in line with KPI's and SLA's * Attend to reactive calls in line with KPI's and ...

Senior Shift Technician

Optimum Search :: 4 days ago

... electrical building services work. Further Responsibilities include; * Working as directed to ensure timely completion of electrical PPM's and reactive work to KPI's and SLA's. * The day to day operation & maintenance of services in line with KPI's and SLA's * Attend to reactive calls in line with KPI's and ...

Service Assurance Manager - SLA/Performance/Improvement/ITIL Recruiting immediately and on a permanent basis, for a client close to Shoreditch in London. We are looking for a Service Assurance Manager, who will be responsible for managing complaints, escalations and incidents through to conclusion as well as driving SLA performance and the quality ...

1st Line Service Desk Technician Manchester

NTech Consultants LTD :: Manchester, Manchester :: 13 days ago

... £18-20k + Bens + Training. Have you at least 2 years IT experience in a structured ITIL Service Desk looking for a new challenge? Apply now 2years + 1st line Support, Server ... tools You would also be used to being customer facing as well as working to tight SLA and KPIs which will be asked at interview stage. The role is working across an 800 ...

Service Desk Supervisor

Incite Insight :: Hertfordshire :: over 30 days ago

... is a supervisory role, managing a team of 7 members and 1 apprentice. Responsibilities include: Monitoring of on-going SLA's and team performance, including regular performance reviews. Role requirements: Experience of ITIL (preferred, though not essential). Knowledge of Service Desks is essential. Knowledge of Cherwell Service Desk tool is ...

IT Risk and Governance Analyst / IT Auditing c£55,000 + bonus

Deerfoot IT Resources Limited :: London, London :: 8 days ago

... and IT risk processes. You will have a strong understanding of IT Risk auditing (ideally COBIT 5 or ISO 27001, SOX) and ITIL and have prior experience of developing, auditing and creating IT policies, processes, KPI (key performance indicators) and KRI (key risk indicators). Skills / Environment IT Risk and IT Governance Auditing Developing ...

IT Service/Change Manager

Owen Daniels Consultancy :: 13 days ago

... expectations are met and exceeded, including but not limited to; Change Management, KPI and SLA adherence reporting, Problem and Trend analysis, Major Incident Manager, customer ... support and recovery. Previous Change Manager or Escalation Manager within ITIL framework Excellent verbal and written communication and listening skills. Ability ...

Incident Manager

Zitko Consulting Ltd :: St Neots, Cambridgeshire :: 13 days ago

... team members. * Continually assessing all incidents ensuring that we are meeting our SLA commitments for all incidents. * Promote and enforce ISO27001 & ISO20000 ... Trend, SLA Compliance, Resolution by Service Desk Team member Requirements * An ITIL Foundation qualification. * Min 3 years experience in a similar role. * Min 3 years ...

Application Support

Manning Global Ltd :: 13 days ago

... management, etc. to ensure the application meet the customer system level agreement (SLA) Escalation point for all major incidents as necessary - Continuous Knowledge base ... application management, in IT - Strong MS Excel skills - Experience of working in an ITIL recognized process driven environment - Configuration and optimization of application ...

... is adding to it's technology team with an Incident / Problem manager focused on ITIL methodologies and experienced in providing agile technical solutions to service ... infrastructure and networking service tickets. A background in customer focused SLA's are essential for this role. You will be working within service delivery ...

Service Delivery Manager (ITIL) Financial Services

Capita Resourcing :: Beckenham, London :: 30 days ago

Service Delivery Manager (ITIL) Financial Services Service Delivery Manager with a track record of relationship management and ITIL Qualified to work for our leading FTSE100 customer. Due ... relationships. You will focus on maintaining working relationships, ensure SLA's are adhered to and engage with the customer on service related ...

Ecommerce Systems Analyst / E-commerce Support Analyst

Mohawk Consulting :: London, London :: 2 days ago

E-commerce. Ecommerce. Technical Support, Applications Support. Systems Analyst. Agile. ITIL. Support, problem management and problem resolution for e-commerce customers, so you need to have skills in ecommerce / website support and analysis. You must have excellent communication skills, both written and verbal, and you will need to be happy to ...

IT Support Desk Analyst

Pertemps Burton Commercial :: 8 days ago

... the knowledge of working within bespoke systems Dealing with 3rd parties Basic networking knowledge would be desirable Experience of call logging systems Working to SLA'S ITIL Certification or at least knowledge of how ITIL works Have a customer focused approach Be a real team player The working hours will be Monday Friday, and they are ...

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