Job offers: kpi itil sla

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FlexPlus

Security Business Manager

FlexPlus :: Merseyside :: 7 days ago

... officers to be compliant, confident, empowered and brand ambassadors * Build strong store level relationships through regular visits and communication * Deliver excellent KPI's through monthly meetings with store management * Provide local training, support, guidance and development to site based security teams to enhance their skill set ...

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FlexPlus

Recruitment Manager

FlexPlus :: Hinckley, Leicestershire :: 6 days ago

... for all of our clients. The Recruitment Manager will be responsible for: * Managing a team of Recruiters, including daily management and performance * Daily and weekly KPI reporting and analysing recruitment figures * Looking at advertisement needs and ways of attracting candidates * Compliance and right to work of all workers in line with ...

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FlexPlus

Receptionist

FlexPlus :: Liverpool, Merseyside :: 11 days ago

... deliveries & collections with drivers via a booking in list, whilst liaising with Operation Management. * Arranging/handling meeting room requests. * Inputting KPI data using Microsoft Excel. * Plus other facility duties; drinks for meetings etc. and other admin duties for the numerous depts. based at the DC Essential Criteria: * ...

3rd Line Support Engineer

Concept Resourcing :: 9 days ago

... team and provide 3rd line technical support responding to BAU tickets within agreed SLA environment. The role is working with the latest technologies and will be focused ... - Active Directory, Exchange, Windows Server and Lync. You will be working within ITIL framework so previous ITIL experience would be beneficial. Technical requirements; * ...

Senior Service Manager - ITIL, IT Managed Services

Dynamic Search :: Manchester, Manchester :: 27 days ago

Senior Service Manager - ITIL, Managed Services, Service Design, Service Delivery, Service Management, Service Architecture The Company A leading technology lead organisation requires with ... deliverable's and to the required standard of quality, within specified SLA's To be fully accountable for the day-to-day management of the service ...

Application Support Analyst

KYNA Associates Ltd :: 4 days ago

... Support Engineer, 2nd line support, Service Desk Analyst, Citrix, ITIL, Microsoft Active Directory, Microsoft Exchange, Romford, Essex. £35,000 ... across the business -Liaising with 3rd party support providers. -Working to KPI`s and ensuring the adherence of SLA`s. -Continual maintenance and updating of documentation. Therefore, if you ...

Senior Service Delivery Manager / ITIL / Support / Retail

Tria Recruitment :: Leicester, Leicestershire :: 25 days ago

Senior Service Delivery Manager / ITIL / Support / Retail - Leicester £60,000 - £75,000 + Benefits Senior Service Delivery Manager / ITIL / Support / Retail - Leicester My client is a UK leading retailer based in Leicester who are looking for a Senior Service Delivery Manager to join their business to strategically shape their Service Delivery ...

Application Support Manager London

Talent Point :: London, London :: 17 days ago

... currently on the lookout for an Application Support Manager (.NET, SQL, Cloud , ITIL , Agile ) to support major systems within the firm while also leading a team of 8 ... within a firm. Daily tasks to include report writing , hiring , firing , KPI'S , SLA'S and generally making sure everyone is doing what they are meant to be doing ...

IT Risk and Governance Analyst / IT Auditing up to £65,000

Deerfoot IT Resources Limited :: London, London :: 17 days ago

... risk processes. You will have a strong understanding of IT Risk auditing and Governance (ideally COBIT 5 or ISO 27001, SOX) and ITIL and have prior experience of developing, auditing and creating IT policies, processes, KPI (key performance indicators) and KRI (key risk indicators). Skills / Environment IT Risk and IT Governance Auditing - Cobit ...

Service Delivery Manager - ITIL / Agile

e-resourcing :: London, London :: over 30 days ago

Service Delivery Manager - ITIL / Agile Service Delivery Manager London 6 Month Contract Up to £475 per day Service Delivery Manager - Delivery Manager - Service Management Service Delivery Manager required to join the service management team global consultancy based in London. The role of the Service Delivery Manager will be to deliver managed ...

Project Administrator Banking/ITIL

Outsource UK Ltd :: Milton Keynes, Buckinghamshire :: 26 days ago

Project Administrator - Banking/ITIL A contractor Project Administrator to work for busy team, logging, tracking and co-ordinating requests and ensuring SLA's are met. Previous experience of working within a Project or PMO environment, coupled with experience of working within an ITIL Service orientated environment. Main Duties and ...

Helpdesk Analyst

Concept Resourcing :: 17 days ago

... of IT related issues. Providing friendly, effective and reliable service to agreed SLA's will be the primary goal of this role. You must have a passion for delivering ... Windows 7). * Confident using & supporting MS office applications. * Knowledge of ITIL (desirable). * Experience using call logging software. * Experience working to ...

IT Service/Change Manager

Owen Daniels Consultancy :: over 30 days ago

... expectations are met and exceeded, including but not limited to; Change Management, KPI and SLA adherence reporting, Problem and Trend analysis, Major Incident Manager, customer ... support and recovery. Previous Change Manager or Escalation Manager within ITIL framework Excellent verbal and written communication and listening skills. Ability ...

Reporting Analyst

Project People :: London, London :: over 30 days ago

... opportunity to work within a busy and challenging environment. You will be responsible for accurate and timely production of all customer facing reporting regarding SLA and KPI performance and analysis of data and trending which will be needed on a monthly and quarterly basis. Your duties will include, but are not limited to: * Timely and ...

Incident Manager (ITIL)

Capita Resourcing :: Beckenham, London :: 14 days ago

Incident Manager (ITIL) Incident Manager to work for a leading FTSE100 Business who are going through an excellent period of growth. Due to this growth phase they are looking for an ... of completing daily reporting. They will ensure the MI reporting is in line with SLA requirements. The Incident manager will Manage/Collate Incident Management ...

Service Delivery Manager (ITIL) Financial Services

Capita Resourcing :: Beckenham, London :: 17 days ago

Service Delivery Manager (ITIL) Financial Services Service Delivery Manager with a track record of relationship management and ITIL Qualified to work for our leading FTSE100 customer. Due ... relationships. You will focus on maintaining working relationships, ensure SLA's are adhered to and engage with the customer on service related ...

Ecommerce Systems Analyst / E-commerce Support Analyst

Mohawk Consulting :: London, London :: over 30 days ago

E-commerce. Ecommerce. Technical Support, Applications Support. Systems Analyst. Agile. ITIL. Support, problem management and problem resolution for e-commerce customers, so you need to have skills in ecommerce / website support and analysis. You must have excellent communication skills, both written and verbal, and you will need to be happy to ...

Problem & Incident Management Lead

EMBS Ltd :: Nottingham, Nottinghamshire :: 16 days ago

... Support Hub's Incident/Problem Management requirements. This opportunity will see you play a crucial role in their multi client support environment working in a multi SLA ITIL v3. This is the perfect opportunity for an experienced IT support analyst to move into a dedicated Problem/Incident Management role and would suit either somebody with ...

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