Job offers: kpi itil sla

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FlexPlus

Sales Controller

FlexPlus :: West Midlands :: 7 days ago

... training, competitive salary, vibrant social environment, great prospects to progress with our expanding company. Role * Managing a team of sales staff * Achieving KPI objectives as set by management * Coaching and developing a team to achieve individual set targets * Valuing and appraising part exchange vehicles, offering the best deal ...

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FlexPlus

Account Manager

FlexPlus :: South Normanton, Derbyshire :: 13 days ago

... and project manage a regular programme of marketing activity for your clients. You'll be required to demonstrate the value of the services we provide in the form of KPI reports and forward-looking quarterly plans. The successful Accounts Manager will: * Have experience of delivering results * Have the ability to thrive under-pressure * Be ...

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Assistant Sales Manager

FlexPlus :: Birmingham, West Midlands :: 11 days ago

... telephone based sales environment. The right candidate will be a strong team player with a proven track record, and be able to help do whatever it takes to ensure that all KPI's and sales targets are met. If you're a sales professional with strong supervisory, sales and customer service experience this is an opportunity for you ...

ITIL Delivery Lead

Concept Resourcing :: 14 days ago

ITIL Delivery Lead Liverpool A leading IT services organisation is seeking an ITIL focused delivery team leader to join their team based in Liverpool. The role will involve ... within the IT team * Ensuring all incidents and service requests meet the required SLA * Work closely with the customer base to streamline services in line with ITIL * Help ...

IT Service Desk - Lincoln - Helpdesk

Morson International :: Lincolnshire :: 14 days ago

Helpdesk - 1 st Line Support - Service Desk Analyst - Microsoft Applications - Exchange - Active Directory - SLA - ITIL Superb opportunity to join a large, diverse employer in a challenging but highly progressive and rewarding environment. You will be hungry to develop your career, already have 12/18 months helpdesk experience - ideally within a ...

Service Desk Manager - Leamington Spa - £32,000 - £35,500

Spectrum IT Recruitment :: 27 days ago

... engineers. * Experienced in Implementing service desk processes and procedures i.e. SLA's/KPI's etc. * Experience of performance management setting, monitoring and reviews. ... * Proven experience of improving services to customers and within a Service Desk. * ITIL Foundation level qualification. Knowledge of ITIL principles and experience of ITIL ...

3rd Line Support Engineer

Concept Resourcing :: over 30 days ago

... team and provide 3rd line technical support responding to BAU tickets within agreed SLA environment. The role is working with the latest technologies and will be focused ... - Active Directory, Exchange, Windows Server and Lync. You will be working within ITIL framework so previous ITIL experience would be beneficial. Technical requirements; * ...

Mechanical Engineer shift - Healthcare

Optimum Search :: 6 days ago

... within the building, Further Responsibilities include; * Working as directed to ensure timely completion of electrical and mechanical PPM's and reactive work to KPI's and SLA's. * The day to day operation & maintenance of services in line with KPI's and SLA's * Attend to reactive calls in line with KPI's and ...

Application Support Analyst

KYNA Associates Ltd :: over 30 days ago

... Support Engineer, 2nd line support, Service Desk Analyst, Citrix, ITIL, Microsoft Active Directory, Microsoft Exchange, Romford, Essex. £35,000 ... across the business -Liaising with 3rd party support providers. -Working to KPI`s and ensuring the adherence of SLA`s. -Continual maintenance and updating of documentation. Therefore, if you ...

Adecco

Service Desk ITIL Delivery Lead

Adecco :: Liverpool, Merseyside :: 13 days ago

... well established, highly successful client who are looking to recruit a Service Desk ITIL Delivery Lead to join their team based in Liverpool. This is a brilliant opportunity ... Management: monitoring data within the Service Management System to ensure all SLA bound incidents and service requests meet their SLA, raising risks and issues ...

Interaction Recruitment

ITIL Technical Support Analyst

Interaction Recruitment :: Milton Keynes, Buckinghamshire :: 13 days ago

ITIL Technical Analyst Location Milton Keynes Salary 23k to 25k Hoidays Heath and Pension. We are looking for a IT Analyst Experienced in ITIL enviroment Hardware and Software technical skills Experience in a smart technology environment. ITIL knowledge/experience. Strong people management skills and experience. Demonstrable business acumen. ...

1st Line Desktop Support

Concept Resourcing :: 27 days ago

... 3rd line/infrastructure team. * Out of hours phone support (set rota). * Provide support documentation for both internal use and customer use. * Working to KPI's. Skillset required: * ITIL framework experience * IT service desk experience * SQL database experience * Microsoft systems (Windows 7 and 10) experience * Remote desktop support ...

Network Service Engineer

Protec Technical :: Corsham, Wiltshire :: 18 days ago

... environments PacketShaper/Steelhead desirable Service Desk methodology i.e. ITIL, Prince2, SixSigma NOC environment The Network Service Engineer is responsible ... to the delivery and analysis of service reporting including tracking of KPI's & SLA's is a key activity. Operating within the service desk environment, ...

Interaction Recruitment

2nd Line Service Desk Engineer

Interaction Recruitment :: Runcorn, Cheshire :: yesterday

... incident resolution. · Strive to exceed in the delivery of operational KPI's and customer SLA's. · Knowledge of Microsoft based operating systems (Server 2008 / 2012 ... of virtualisation principles · Hold an IT certification or equivalent (i.e. A+, ITIL, MCP, etc.) · Proven desire to learn new skills and technologies. · ...

Change Manager

Uniting Ambition :: Hertfordshire :: yesterday

... manage the change management process * Chair CAB and ECAB meetings * Ensure change communication is clear * Implement change reviews * Integrate change management with other ITIL processes * Change Management reporting * management of the full change lifecycle Requirements * strong ITIL Knowledge * Ability to influence and negotiate efficiently Ideal ...

Desktop Support Engineer

Concept Resourcing :: 27 days ago

... documentation for both internal use and customer use * Backups and Disaster Recovery * Optimize in-house and bespoke applications * Working to KPI's Skillset required: * Strong experience working to ITIL practices * Extensive IT service desk experience * Extensive SQL database experience * Extensive Microsoft systems (Windows 7 and 10) ...

Desktop Engineer

Projecting People Ltd :: High Wycombe, Buckinghamshire :: yesterday

... to resolution. Other duties include: Working within strict SLA timeframes Identifying problem trends Ensuring work is completed in line with KPI targets and personal objectives Providing 1st line technical ... would be highly beneficial along with experience of working on an ITIL-based service desk. Other key skills you need to bring to the ...

Credit Manager

Robert Walters :: Manchester, Manchester :: 30 days ago

... to grow a team. This business has enjoyed year on year growth. As a Credit Manager your responsibilities will include: * Manage the UK Credit function * KPI reporting * adhere to SLA's * Maintain quality of financial data * manage 121's and appraisals with staff * Improve processes and efficiencies You will have: * Extensive ...

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