Job offers: kpi itil sla

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FlexPlus

Customer Service Manager

FlexPlus :: London :: 20 days ago

... will be based out of our depot on Tilbury Docks where we operate 10 vehicles doing local collections and deliveries in and around the RM Post Code. The role will involve: * KPI management * Quality checks on delivery statuses and reporting issues to customer * Management of network deliveries, including cost management * Dealing with new customer ...

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FlexPlus

Order Entry Administrator

FlexPlus :: Basingstoke, Hampshire :: 5 days ago

... (BAA), Trade Agreement Act (TAA), ITAR & DOS compliance and other applicable work instructions * Process shipping and invoicing paperwork on a daily basis in line with SLA and productivity requirements * Enter repair orders in SAP on a daily basis in line with SLA requirements and productivity requirements * Ensure quality of work by following ...

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FlexPlus

Floating Empowerment Practitioner

FlexPlus :: Liverpool, Merseyside :: yesterday

... with referring agencies, statutory services and wider stakeholders * Attend meetings with external partners as required to develop the service model and ensure all the KPI's and outcomes of the service are met General * Uphold and develop LYMCA Equal Opportunities policy of anti discrimination across all services * Ensure compliance ...

Service Desk Manager - Leamington Spa - £32,000 - £35,500

Spectrum IT Recruitment :: 23 days ago

... engineers. * Experienced in Implementing service desk processes and procedures i.e. SLA's/KPI's etc. * Experience of performance management setting, monitoring and reviews. ... * Proven experience of improving services to customers and within a Service Desk. * ITIL Foundation level qualification. Knowledge of ITIL principles and experience of ITIL ...

Electrical Shift Engineer

Optimum Search :: London, London :: 15 days ago

... services work. Further Responsibilities include; * Working as directed to ensure timely completion of electrical and mechanical PPM's and reactive work to KPI's and SLA's. * The day to day operation & maintenance of services in line with KPI's and SLA's * Attend to reactive calls in line with KPI's and ...

Application Support Manager

Talent Point :: London, London :: over 30 days ago

... are currently on the lookout for an Application Support Manager (PHP , Cloud , ITIL , ) to support major systems within the firm while also leading a team of 8 very ... within a firm. Daily tasks to include report writing , hiring , firing , KPI'S , SLA'S and generally making sure everyone is doing what they are meant to be doing ...

Adecco

Service Desk ITIL Delivery Lead

Adecco :: Liverpool, Merseyside :: 10 days ago

Position: Service Desk ITIL Delivery Lead Location: Liverpool Salary: £28,000 Contract: Permanent Adecco are proud to be working with our well established, highly successful client who are ... Management: monitoring data within the Service Management System to ensure all SLA bound incidents and service requests meet their SLA, raising risks and issues ...

Mechanical Engineer shift - Healthcare

Optimum Search :: over 30 days ago

... within the building, Further Responsibilities include; * Working as directed to ensure timely completion of electrical and mechanical PPM's and reactive work to KPI's and SLA's. * The day to day operation & maintenance of services in line with KPI's and SLA's * Attend to reactive calls in line with KPI's and ...

Senior Service Delivery Manager / ITIL / Support / Retail

Tria Recruitment :: Leicester, Leicestershire :: 9 days ago

Senior Service Delivery Manager / ITIL / Support / Retail - Leicester £60,000 - £75,000 + Benefits Senior Service Delivery Manager / ITIL / Support / Retail - Leicester My client is a UK leading retailer based in Leicester who are looking for a Senior Service Delivery Manager to join their business to strategically shape their Service Delivery ...

Service Desk Analyst

G2 Recruitment Ltd :: Plymouth, Devon :: 10 days ago

... must have at least 3 years hands-on 1st/2nd line support experience, with proven time-spent working in an enterprise level environment. Strong Windows/Microsoft skills and ITIL experience are essential. Market rates. Please send an up-to-date CV if interested for a full job spec. 1st/2nd line support, service desk analyst, helpdesk support, support ...

Service Transition Lead

Tria Recruitment :: London, London :: 9 days ago

Service Transition Lead / Service Analyst / Transition Lead / ITIL - London £40,000 - £50,000 + Benefits Service Transition Lead / Service Analyst / Transition Lead / ITIL - London My client is a market leading retailer based in central London who are looking for a Service Transition Lead to join the business. You will be responsible for working ...

Network Service Engineer

Protec Technical :: Corsham, Wiltshire :: over 30 days ago

... environments PacketShaper/Steelhead desirable Service Desk methodology i.e. ITIL, Prince2, SixSigma NOC environment The Network Service Engineer is responsible ... to the delivery and analysis of service reporting including tracking of KPI's & SLA's is a key activity. Operating within the service desk environment, ...

Interaction Recruitment

2nd Line Service Desk Engineer

Interaction Recruitment :: Runcorn, Cheshire :: over 30 days ago

... incident resolution. · Strive to exceed in the delivery of operational KPI's and customer SLA's. · Knowledge of Microsoft based operating systems (Server 2008 / 2012 ... of virtualisation principles · Hold an IT certification or equivalent (i.e. A+, ITIL, MCP, etc.) · Proven desire to learn new skills and technologies. · ...

Infrastructure Manager - Hands on

Clearwater People Solutions :: London, London :: 9 days ago

... and priortise workload. The strong Infrastructure Manager will have working within an ITIL environment and ideally ITIL foundation; you will have solid experience working with ... operations of the IT Service Desk team, ensuring all incidents are resolved within SLA and to client satisfaction Working alongside the Infrastructure team and managing a ...

Desktop Support / 2nd Line - Windows 10 / ITIL

Marcus Donald People :: London, London :: 9 days ago

Desktop Support / 2nd Line - Windows 10 / ITIL Marcus Donald are currently looking for a 2nd Line Support Engineer to work for a global organisation in the financial sector. You will be responsible for taking the escalated calls from the 1st line team and resolving the issues to the best of your ability. Currently there are 500 users and you will be ...

Change Manager

Uniting Ambition :: Hertfordshire :: over 30 days ago

... manage the change management process * Chair CAB and ECAB meetings * Ensure change communication is clear * Implement change reviews * Integrate change management with other ITIL processes * Change Management reporting * management of the full change lifecycle Requirements * strong ITIL Knowledge * Ability to influence and negotiate efficiently Ideal ...

SAP Service Manager

The JM Group :: London, London :: 9 days ago

... skills * Strong knowledge of contracts supporting services provided from external vendors * Proficient at monitoring and reviewing SLA's and OLA's * Good statistical/numerical analysis skills * Knowledge of ITIL and other best practice methodologies * A wealth of experience managing relationships and stakeholders * Over a year's ...

Service Delivery Manager -ITIL - Kettering - £40,000

CV Screen Ltd :: Kettering, Northamptonshire :: 26 days ago

IT Service Delivery Manager -ITIL - Kettering - £40,000 A talented Service Manager with client facing experience is required for a position based in Kettering. A salary of up to £40,000 is available depending on experience. Microsoft qualifications and ITIL accreditations will be required for this position Key Skills; - Project Management / Service ...

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