Job offers: guest complaints


Customer Service Representative

FlexPlus :: Nuneaton, Warwickshire :: 13 days ago

... they arise. Recognise contact trends and give feedback to team leader * Ensuring the data and customer information help within our systems is accurate * Take ownership of complaints and follow procedures to ensure the complaint is resolved in a timely manner The successful Customer Service Representative will have: * Minimum of 5 GCSE's at C ...


Care Co-ordinator

FlexPlus :: Nottingham, Nottinghamshire :: over 30 days ago

... package of care for a service user * Reporting to a Branch Manager on a weekly basis on activity levels and outcomes for service users * Providing written reports of all complaints, accidents, incidents and untoward events in accordance with written policies * Ensuring day-to-day care services are operated in accordance with health and safety ...


Sales Co-ordinator

FlexPlus :: Hinckley, Leicestershire :: 10 days ago

... that the external sales force are notified of sales leads and that Project Management System files are properly maintained. * After sales services. Co-ordinate customer complaints and returned goods procedures to ensure that actions are prompt and efficient. * Office Services. Ensure that office services are properly maintained to required ...

Guest Relations Manager

Park Plaza London Riverbank :: London, London :: 19 days ago

We are looking for an ambitious and passionate Guest Relations Manager to ensure the daily smooth running of the hotel and guests, being a point of contact for, both guests and staff, ... standards of behaviour, work standards, productivity, practices and customer care are enforced. Assisting FOHM in addressing complaints and resolving problems


Wise Employment :: Corsham, Wiltshire :: over 30 days ago

... your duties will include: - Taking reservations by phone and email - Responding to guest queries both face to face and via the telephone - Handling cash and settling ... - General administration and ad hoc tasks for management - Dealing with guest complaints - Managing and completing all reception duties to ensure the smooth running of the ...

Guest Relations Assistant (Supervisor / Customer Service)

Abbatt Property Services :: London, London :: over 30 days ago

Guest Relations Assistant (Supervisor / Customer Service) London Liverpool Street area, 5 days out of 7 7am, 9.30am or 12pm start based on an 8 hour day (At least 2 ... whilst staying in the company serviced apartments. The team deal with incoming complaints and queries from guests via email and phone, as well as ensuring checks ins are ...

Head Housekeeping Manager

Cordant People :: Welwyn Garden City, Hertfordshire :: over 30 days ago

... * Ensure that rooms are made as per company standard. * Maintain par stock of guest supplies, cleaning supplies, linen and uniform. * Organise inventories with ... suppliers for items related to Housekeeping. * Attending and resolving guest complaints. * Verification of supplies consignments. * Organise on-the job training and ...

Restaurant Manager

Wise Employment :: Newquay, Cornwall :: today

... opportunities - Undertaking a consistent approach in ensuring staffing levels are in accordance with business levels - Monitoring guest feedback and acting on it; dealing effectively with guest queries and complaints - Supporting and cooperating with all parts of the business - Understanding and continually controlling costs in your department - ...


Platinum Recruitment Consultancy :: Milton Keynes, Buckinghamshire :: over 30 days ago

... goals for the team. Must maintain proper inventory levels, managing cost per room and inspecting all guest rooms and public areas. Carry out special needs and requests of guests, VIP's and repeat guests. Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction. To liaise with Reception and ...

Host / Hostess

DUKES London :: today

Purpose: As a key front of house representative of the team the reception Host/ess is responsible for supervising the hosting of our guests, delivering a five star luxury guest service experience. Previous experience, working in a high end hospitality environment is desirable, along with an excellent command of English language. Previous use of open ...

Bell Person (part of Front of House team)

Berry Recruitment :: Newquay, Cornwall :: 20 days ago

... to join the front of house team at a hotel located in Newquay. You will need to have the highest level of customer service as you will be the one of the first faces a guest will see. You will need to be knowledge and assist guests to enjoy their experience at the hotel and in the local area. You responsibilities are to deliver guest items to ...

Guest Relations Assistant - Customer service supervisor

Abbatt Property Services :: London, London :: over 30 days ago

Guest Relations Assistant (Supervisor / Customer Service) London Liverpool Street area 5 days out of 7 (2 weekends a month) 7.30am-4.30pm, 9am-6pm, 11am-8pm and 12pm-9pm on ... whilst staying in the company serviced apartments. The team deal with incoming complaints and queries from guests via email and phone, as well as ensuring checks ins are ...

C&B assistant

Staffpoint :: Warwickshire :: over 30 days ago

... on all sales opportunities. You will provide great customer service at the best possible cost and satisfying legal requirements. You will be on hand to deal with guest queries and complaints and take the appropriate action to achieve total guest satisfaction whilst ensuring that you communicate any problems to senior management. The Ideal Candidate ...

hotel room attended

Essential Transport & Logistics Limited :: Manchester, Manchester :: over 30 days ago

... room attendants, for a well know hotel company chain, in the Manchester area, working within the housekeeping department, you will be responsible for the cleanliness of guest bedrooms to a high standard. *cleaning room, making beds and cleaning bathrooms, following a work flow suggested by the clients *reporting any damage to rooms or breakages ...

Night Guest Relations Manager

Mojo Mums :: Buckinghamshire :: 18 days ago

Job Title: Guest Relations Manager Department: Front of House Responsible to: Front of House Manager Hours of Work: Night shifts based on 12hrs To cover day shifts when required ... 5 Red Star AA Standard Procedure · To attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any ...

Front Desk Associate

KBC Associates :: London, London :: over 30 days ago

... mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage ... accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise ...

Head Receptionist

Iberica Food & Culture Ltd :: Manchester, Manchester :: over 30 days ago

... Full Time Ibérica Manchester is looking for an experienced Head Receptionist to join our team! The ideal candidate must come from quality restaurant background and be guest focused, organised and highly professional. Proven experience in a same or similar role will be a plus. As a Head of Reception, you will be in charge of a small reception ...

Wise Employment

Duty Manager

Wise Employment :: Newquay, Cornwall :: over 30 days ago

... encourage and empower team members to deliver the very highest standards of guest services. Key duties, skills and responsibilities: - Play an active role in the ... ensuring daily checklists are carried out - Monitor guest feedback and handle complaints - Support departments in achieving good results in assessments carried out - Ensure ...

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