Job offers: guest complaints


Care Co-ordinator

FlexPlus :: Aberdeenshire :: 18 days ago

... package of care for a service user * Reporting to a Branch Manager on a weekly basis on activity levels and outcomes for service users * Providing written reports of all complaints, accidents, incidents and untoward events in accordance with written policies * Ensuring day-to-day care services are operated in accordance with health and safety ...


Customer Service Adviser

FlexPlus :: Market Harborough, Leicestershire :: over 30 days ago

... of well-known glossy magazines! As a Customer Service Adviser you will: * Take calls from existing customers, place orders and deal with their general enquiries or complaints * Update the customer database * Promote additional products and services * Identify opportunities to up-sell/cross-sell subscription packages. There is no 'cold ...


Care Coordinator

FlexPlus :: Torquay, Devon :: 2 days ago

... package of care for a service user * Reporting to a Branch Manager on a weekly basis on activity levels and outcomes for service users * Providing written reports of all complaints, accidents, incidents and untoward events in accordance with written policies * Ensuring day-to-day care services are operated in accordance with health and safety ...

Senior Guest Services Executive

Brook Street UK :: Morden, Dorset :: 22 days ago

... miss this great opportunity to join a thriving travel company as a senior Guest Service Executive To be responsible for responding to all pre and post cruise ... as a team leader/supervisor (preferred). * Experience of dealing with and resolving complaints and involvement in the decision making processing for awarding compensation. * ...

Guest Services Assistant (Direct)

Perfect-recruitment :: Wetherby, West Yorkshire :: 19 days ago

Guest services advisor required for a hotel in West Yorkshire. As guest services advisor previous experience working front of house within a hotel is preferred but not essential. You will be responsible for being the first contact for all residents and guests visiting the hotel so good customer service is essential. The hours are shared on a rota ...

Customer Complaints Executive

Travel Trade Recruitment Limited :: 27 days ago

... customer service skills and have experience in responding to written and verbal complaints then my client is looking for you! Working in a fast paced environment for a well ... industry and have a proven track record of compliant resolution in a high volume Guest feedback environment The role is initially for an 6 month period however could be ...


Guest Services/ Handy man

The :: London, London :: 3 days ago

Guest Services are our guests? first point of contact and often the only ?face? of the company they see. You are responsible for ensuring all their requirements are met, their arrival is seamless and that they experience our exceptional customer service from the moment they arrive. Main duties include: Extensive traveling accross London; Making ...

Guest Relations Team Manager

Mottram Search Limited :: Bedfordshire :: 2 days ago

An exciting opportunity to lead the Guest Relations team to deliver a world class customer experience to guests for an award winning hotel chain. The role, reporting to the Guest Services Manager, will ensure all feedback is handled effectively in order to increase customer satisfaction and engagement as well as efficiently and effectively ...

Office Angels

Hotel Receptionist

Office Angels :: Plymouth, Devon :: over 30 days ago

... thorough understanding of all requirements when checking-in and/or checking-out a guest * Communicate hotel services to guests, i.e. opening and closing times and Food ... are available e.g. bar, dinner, snacks, etc. * Handle all guest enquiries and complaints in a professional manner * To assist in the smooth running of the front office desk ...

Interaction Recruitment

Room Attendants

Interaction Recruitment :: Tyne and Wear :: over 30 days ago

Our Client is looking for Room Attendants to clean and restock 10 rooms per day As a Room Attendant you will be responsible for cleaning guest rooms, replenishing amenities and managing guest requests. Ideal candidate Friendly, approachable and helpful with customers and team members Excellent customer service skills Attention to detail Quick ...

Night Porter Part Time (Direct)

Perfect-recruitment :: Wetherby, West Yorkshire :: 19 days ago

... first point of contact to anyone entering the hotel. Responsive to all situations professionally, promptly and efficiently. Responsible for maintaining floats and settling guest bills accurately. Provides efficient communication to all team members and management. As the Night porter you will make sure guest receive prompt attention and reception ...

Guest Experience Manager

USP Recruitment Services :: over 30 days ago

... your role will be to oversee the effective and efficient management of the guest experience with specific responsibility for Restaurant, Conferences, Events and ... and Housekeeping seeking to maximise value, efficiency and quality. Ensure that all complaints (internal and external) are actioned without delay and that effective follow up ...

Night Auditor

KBC Associates :: 30 days ago

... for the role must have an outgoing personality with a passion for delivering excellence through service. As a Night Auditor your duties will include:- * Check in/ Check out the hotel guest * Handle customer complaints * Hotel Security * Running Night Audit closure procedures * Carrying out any room service request during night Benefits: £15,745

Hotel Receptionist

Plus One Personnel Ltd :: Chipping Norton, Oxfordshire :: 12 days ago

... with significant future possibilities. Main responsibilities: * Greet every guest in a professional manner and be the face of the business * Able to answer enquiries ... to promote the surrounding areas along with the hotel facilities * Deal with Guest complaints and follow policies & procedures * Operate hotel switchboard- internal & ...

Housekeeping Supervisor - DoubleTree Hotel Dunblane

Hilton Worldwide :: Dunblane, Stirling :: 21 days ago

As a Floor Housekeeper, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Housekeeper would also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise Room Attendants ...

Front Office Manager Heathrow - up to £28000 + bonus

COREcruitment International :: 3 days ago

... front of house leadership style. * Take a leading and positive approach with guests, reinforcing a customer focused approach to hotel operations at all times and harnessing Guest feedbacks as a tool to measure success. * Set up and maintain a high level of personal service and guest recognition * Development and implementation of SOPs and activities ...

Sales Executive

First Recruitment Services :: Ashford, Dorset :: over 30 days ago

... whilst offering a high level of customer service. Your duties will include: Dealing with guests from initial contact to sale completion Delivering a high standard of guest satisfaction in line with the brand and business Ensuring records are kept up to date and accurate Develop knowledge relating to market trends and products Establish and ...

Assistant night manager

Juice Hospitality :: Taplow, Buckinghamshire :: 3 days ago

... night, whilst maintaining a high level of excellence and aiming for an increase in guest satisfaction. As part of the role you will liaise with reception staff, barmen and ... and Procedures Manual. To ensure every effort is made to meet guest needs, with all complaints and comments being actioned following procedures laid down by the Hotel and Company ...

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